Welcome to www.tar10.com.au by Tartan House Pty Ltd, or Tar10 as we like to be called (we, us, our).  Your privacy is important to us.  Rest assured we comply with the Privacy Act 1988 (Cth) (Act) when dealing with your personal information.    

In accordance with the Australian Privacy Principles, this policy sets out how we collect, use, disclose and look after your personal information that has been collected.  

We may modify this policy from time to time but will post the updated version on tar10.com.au (Website).  The change will apply from the date we upload the revised policy to the Website.  By continuing to use the Website or by purchasing any of our products, you consent to these modifications or amendments.

The policy was last updated on 28th March 2024 

Who do we collect your personal information from?

We collect information from you when you register or create an account on our Website, place an order, subscribe to our newsletter, contact us for information about our products or when you contact us for any purpose.  

We may also collect personal information about you from third parties where you have authorised this or the information is publicly available.  If possible, we will collect personal information from you directly. 

What do we use your information for?

Any of the personal information we collect from you may be used in one of the following ways:

to provide you with the products that you have purchased;

to verify your identity;

to reply to queries, complaints or requests, including when you make a request for support or ask us a question;

to manage your account and transactions;

to track and analyse user activity on our Website including to collate and analyse any survey responses (where not completed anonymously), in understanding our customers, developing our business and informing our marketing strategy;

to personalise your experience and improve the services and products that we provide you;

to bill you and to collect money that you owe us, including authorising and processing credit card transactions;

to administer your participation in any contest, promotion, survey or other Website feature;

to market our services and products to you (eg. send periodic emails);

to execute an agreement with you;

for any specific purpose which we notify you of at the time your personal information is collected;

to comply with our legal obligations;

to protect our legal rights and interests;

to protect and improve our business and our Website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data as necessary in running our business, the provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation, sale or group restructure exercise; and

for our administrative purposes and any other purposes in relation to the operation of our business. 

If you do not provide us with the information we request, we may not be able to fulfil the applicable purposes of collection as described above, such as to supply products or services to you, or respond to your requests or enquiries, or tailor our Website, products or services in the most beneficial way.

Unsubscribe / Opt-Out

We only want to communicate with you if you want to hear from us.  If at any time you would like to unsubscribe or opt-out from receiving future email newsletters, promotions, and marketing, we include unsubscribe instructions at the bottom of each email.

How do we protect your information?

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All supplied credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorised with special access rights to such systems.  These providers are required to keep the information confidential.

After a transaction, your private information will not be stored on our servers.

Do we use cookies?

Yes - Cookies are small files that our Website or our service provider transfers to your computer’s hard drive through your web browser (if you allow this) that enables our Website or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about Website traffic and Website interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information except in that we may disclose information about you:

for any purpose for which the personal information was collected;

to our trusted third parties who assist us in operating our Website and conducting our business (including our suppliers, distributors and implementation partners and payment processors);

if we are required to do so in the course of legal proceedings or other investigations; or

with your authorisation or where we are otherwise permitted to do so by applicable law. 

Please note that non-personally identifiable Website visitor information may be provided to other parties for marketing, advertising, or other uses.

A business that supports our services and products may be located outside Australia.  This may mean your personal information is held and processed outside Australia.  In some circumstances these organisations will be international entities located and/or have servers in United States of America and New Zealand.  This will usually, but may not always be, for the primary purpose or a related secondary purpose for which it was collected. 

Third party links

Our Website, any direct marketing, or other communications we may have with you may contain links to third party websites.  These third party sites have separate and independent privacy policies and are not controlled or developed by us. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these sites.

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

How do we process payments?

Payments made on the Website are made securely through our payment solutions provider. Information which you supply Shopify Payments (Stripe) is subject to Shopify and Stripe’s own privacy policies and terms and conditions.

How can you access/amend your personal information? 

If you wish to obtain confirmation that we hold personal information about you and to access that information, or you wish to request a correction to your personal information that we hold, please contact us at admin@tar10.com.au.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

You may also amend your personal information associated with your account by updating your account details.

If you request access to, or a copy of, your personal information, we will provide you with a copy of the personal information we keep about you. However, we reserve the right to charge you a reasonable fee for providing copies of any personal information you request, to take into account the time, cost and effort involved.

If you request a correction to your personal information and we agree that your personal information needs correcting, an amended record of your personal information will be provided back to you. If we do not agree to your request for a correction, you may request that we take reasonable steps to attach to the information a statement of correction sought but not made.

How long can we hold personal information?

We will determine how long we hold your personal information, except that we will not keep your personal information for longer than is necessary to achieve the purposes for which we may lawfully use it.

If your personal information is no longer required by us, we will either destroy the information or de-identify it so it cannot be attributed to you personally.

Who can you contact for further information?

If you have any queries about this policy or personal information we have collected about you, please contact us at: admin@tar10.com.au